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Posted by: maddy26 (Guest), June 24, 2010, 1:14am
Hi everyone! I purchased a Dell 4600 series desktop for my wife last about 2 years ago, and have never had any problems with it until now. The computer had always booted up really quickly with Windows XP installed (usually less than a minute). But in the past few days, when we turn our computer on, we get this low-resolution Dell.com screen and nothing happens. We waited for over 5 minutes and still nothing happen.

I had managed to get the computer booted after setting up in the BIOS to boot from cd-rom first and used the Windows XP cd that came with the computer. It took longer than 5 minutes just to get into the BIOS setup screen as well.

To be honest. I don't even know what I did. When trying to boot the recovery option from the Windows XP, I was prompted to enter the windows' file I wanted to boot. I didn't know what that wasl, so I hit "enter" to cancel. It then went back to the Dell.com screen, but booted normally to windows 5 minutes later. I have the BIOS setup for boot 1st from cd-rom, 2nd from bootable devices and 3rd from the hard drive.

Now that I'm back into my desktop, I went to doxcheck.com to see if my computer was infected, but no virus script was found. I then checked my hard drive for errors, but when it prompted me to reboot my computer, then same thing happened again (Dell.com, low-res screen came on forever).

Can someone tell me how to run the recovery program to an earlier date with Windows XP? And what do you guys think is wrong with my computer? Thank you for your assistance.
Posted by: Chris (Guest), June 27, 2010, 7:58am; Reply: 1
Hi,

Sounds like you might have a spyware/malware file on your computer if the virus scan did not find anything. I would recommend downloading MalwareBytes and run a scan. It is a free program and can be downloaded here.
http://www.malwarebytes.com

After the scan if you find nothing then I would try running a hard drvie test just to make sure your hard drive is not going bad. Do you hear any strange noises at boot up?

If the program does find malware/spyware make sure to right down what programs have infected your computer. Also have Malwarebytes fix the problem. Reboot your computer and run the scan again.

If you are having trouble getting into windows you might want to try booting in safe mode without networking. You will have to either burn a copy of malwarebytes to cd or put it on a pin drive to install in safe mode becuase you will have no internet connection.

Let me know what you find.

Bott order is not that important unless you have a bootable cd in, then your computer will also run that instead of booting directly into windows. Once you get everything fixed I would recommend having boot from Hard Drive first. you can always change it later if you need to boot from cd again.
Posted by: chrisadam12 (Guest), September 12, 2010, 9:05pm; Reply: 2
Windows may fail to start for a variety of reasons, and generally speaking in order of decreasing likelihood here they are:

Hardware failure
Bad driver
Corrupt file or volume
System misconfiguration
Virus infection
Let me elaborate. A common reason systems fail to start is because some element of the system's hardware has failed. This could range from the simple (someone kicked the power cord out of its socket) to the obvious (smoke emitting from the machine) to the mysterious (something transient that happens only when the moon is full or during sunspot minimum). Next most common is when you update the driver for some piece of hardware (or the BIOS for that matter) and the system won't boot afterwards. After that comes those mysterious messages we'll talk about shortly that usually indicate some key operating system file has somehow become corrupt or gone missing. Misconfiguration is another possible source of boot problems, but this is somewhat rare as in most cases you'll still be able to boot but one or more services may fail to start or your applications may not function as expected. Finally, virus infection can cause a system to fail to boot, but I've listed this in last place because I'm assuming you've got an antivirus solution in place and you're keeping the antivirus signature files updated, right?

Now that we know why Windows may fail to start properly, let's ask the logical next question: How can we know which of these underlying causes is the one that might be preventing Windows from successfully booting?

How to diagnose startup problems

Here is where we need to apply our brains and use a bit of common sense to determine what the cause of startup failure might be. Think of the previous list above as a list of disease-causing viruses, and now you have to play doctor and figure out which virus the patient (your sick computer) actually might have. For if you skip this step and try blasting the patient with every possible remedy in your doctor's bag, two things may happen:

One of the remedies you try may actually make the patient worse and indeed could prove fatal.
You'll waste a lot of time and the recovery of your patient will be delayed, and your boss may get upset with you as a result since her business is losing money due to downtime.
So careful diagnosis is a step you should always take time for and never avoid, and just like in the medical profession such diagnosis usually begins with your senses. For example, do you smell something burning? Better unplug your system immediately and wait for things to cool off, then open the case and inspect the damage. Do you hear your CPU fan making a slow grinding sound? Power down your system and replace the fan before your processor burns out and needs replacing. Is your video display flickering? Maybe try reseating the video card after checking if the video cable is seated properly.

OK let's assume its not such a simple and obvious problem. Instead, say you get a black screen with one of the following dreaded messages when you try and boot your system:

"NTLDR is missing"
"A disk read error occurred"
"Invalid partition table"
"Error loading operating system"
"Could not read from selected boot disk"
"Windows could not start because the following file is missing or corrupt"
Or you might get a blue screen (called a STOP screen) with some obscure message on it. Or if you're lucky you might make it all the way through the Windows splash screen to the logon box and then suddenly get a dialog box saying "One or more services failed to start". Or your mouse pointer might freeze and your system hang either before or immediately after logon. How can you match these symptoms to the underlying condition that might be causing them? First let's look at some possible "black screen" messages that can occur after the BIOS POST routine finishes but before the Windows splash screen appears:








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Posted by: cindy_cheng (Guest), November 28, 2010, 11:26pm; Reply: 3
Last week , When i wrote my pellet mill blog, suddenly, i met the same question , but i don't know why ?
Posted by: Thelma10 (Guest), December 2, 2011, 11:57pm; Reply: 4
because the subject of this discussion is actually startup issue, therefore in many of the instances, trouble shooting Windows 7 start-up is very simple knowing a few Windows troubleshooting resources. XP customers is going to be surprised to determine that the Graphical user interface dependent Home windows Recovery Environment.

Home windows 7 instantly puts the Start-up Repair tool onto the operating system partition, so you will always have access to it. After an unsuccessful trunk, Home windows Seven instantly lots Start-up repair, which scans your computer for issues, instantly repairs whenever possible, after which reboots normally.

If your Windows Seven isn't startup, you can follow the instructions given beneath to fix the issue. Before continuing make sure that just about all system equipment is working good.
Posted by: Sanai (Guest), December 3, 2011, 12:02am; Reply: 5
I've a good Hewlett packard m9500y program that is a significant problem. It's the regular problem with Vista64 as well as 8Meg Ram. I have operate the HP Diagnostics (when I happen to be capable of getting the machine running) and it always passes just about all elements because functioning properly. I've been experiencing gets frozen, start failures and also the Blue Display of Death. After the freezes and begin failures started to end up being regular as well as persistent, I required my personal m9500y to some technology that informed me personally which i was getting HDD issues and so i changed the 750G Seagate Hard disk drive that came with the machine having a 1T Western Digital HDD. I reinstalled the actual OS with the recover disks and all sorts of appeared to be fine for a few weeks and so the issues came back. Now i'm not able to actually open up the equipment to see an additional deep freeze or the “Blue Display of Death”. The followers will spin up and just carry on operating from high-speed. Inside a proper boot, the followers spin upward and lower noise/speed once the HDD is accessed. The actual Hard disk drive (keep in mind it’s brand new) will not participate. In the past basically attempted many times in order to restart the machine, one of the attempts works. It seems to become continual in the failing right now. Is this machine a specific issue? Inside a Search, there appear to be a lot of people along with either the same issue or very similar issues. We invested almost $1,Thousand.00 about this just a couple of years ago and that i really feel $500.00+ annually for any computer is quite high. We expect a minimum of 5 useable many years on a new computer. Have you got a answer with regard to my issue pc? I have currently spent several hundred dollars (in addition to the purchase cost) changing a video greeting card (fatal failing), service as well as HDD replacement. I do not wish to invest any more money on this machine and I need a means to fix the problems I am experiencing with the m9500y. With all the “hits” on Google, you must be aware of and have understanding of the issues and have worked out the roots from the issues. I would value answers to obtain the machine working dependably and Make sure you, do not send me to your website. No suggestions you will find helpful.

After operating within circles looking for an e-mail get in touch with in order to present my request for help to Hewlett packard, I am reduced to publishing right here on a public discussion board exactly where I do not expect to obtain helpful help. I have used HP items for quite some time (this isn't my very first HP machine) and it is searching as though this will be my final Hewlett packard buy due to a lack of having the ability to achieve assistance on which should be acknowledged as an issue present with this particular machine. Whenever a significant problem seems on the particular device, I feel it's as much as the maker in order to problem repairs whatever the warrantee time period. It appears HP is simply likely to stonewall this problem and leave the consumer with no way to correct the problem.
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