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Dan Soriano
June 26, 2005, 2:34am Report to Moderator
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I am unable to install one program (KalOnline") and will simply not run. I have talked to both vendors and they say there is no problem with the files I have downloaded (three or four separate times).

When I click on the useless item (note the size of the two files) I get this error message: http://img.photobucket.com/albums/v484/dark_edge_69/Error.bmp

1) How can I get rid of the add remove entry
2) what is causing the error message when I try to remove it.

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Tech_Support
July 4, 2005, 6:33am Report to Moderator
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This is the link from Microsoft for removing add/remove programs entries using the registry edit tool. The instructions are pretty simple and should work out fine.

http://support.microsoft.com/default.aspx?scid=kb;en-us;310750&Product=winxp

If that doesn't work, try this link for the Installer Cleanup Utility from Microsoft. Try the reg edit first though.

http://windowsxp.mvps.org/MSICLEAN.htm

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